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Chime Posted Aug 31, 2026

Principal, Genesys Platform Program

Remote, USA

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Job overview

About the role Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Principal to serve as the internal authority for this platform - not just to operate governance that already exists, but to build it. Today, that governance model doesn't exist yet, which means this role's first mandate is establishing it from the ground up, including securing buy-in from Chime's own executive leadership for a model they haven't yet asked for. This is not a build-and-hand-off engagement; it's an ongoing role accountable for correct configuration, durable governance, and continuous improvement long after the migration itself is complete. The base salary offered for this role and level of experience will begin at $167,000.00 and up to $230,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role...

Remote $167,000.00 Direct Apply

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